Coronavirus Update

WEDNESDAY 12TH AUGUST – SWIMMING

Now that a few weeks have passed and the booking system has settled in, we have been able to look at capacity at different times of the day.

As promised, we have reviewed this and can see there’s availability in both pools. Therefore we are making a couple of changes to the booking system, which we hope will benefit more members.

Family sessions in the outdoor pool

Starting from Saturday, we will have open sessions for families in the outdoor pool between 2.45pm and 4.45pm every day. This means the lanes will be removed during these times. If you want a serious swim, we suggest you book outside of these hours or swim in lanes A or C in the indoor pool.

Parents of children who are able swimmers and aged 8 and over, can sit at poolside while their children swim – you are welcome to bring a towel to sit on the lawn. If the parent is not swimming, you do not need to book a slot.

If you wish to swim with your child, you must book a space for each of you.

Children aged 12 and over are permitted to attend a swim session unaccompanied – provided they adhere to social distancing and behave respectfully towards other members and lifeguards.

When you book a session, please book a space for each member of your family coming to swim.

 

Extended swim sessions

From today, you are able to book a ‘double’ swim session.

This means you can book two x 30 minute sessions – they must run consecutively.

It is very important that if you do this, you must remain in the pool or by poolside for the duration of the 60 minute session to avoid congestion with new swimmers arriving at the 30 minute mark.

This is also applicable during the new family swim times in the outdoor pool.

You are able to sit by the outdoor pool on a towel to take a break from swimming during that 60 minute session – but please ensure you shower quickly before re-entering the pool.

Bookings on the member app

Please note – when you book a swim session, click the arrows to scroll across ‘slots’ and ‘lanes’ to see more availability. It is very rare that a swim time is fully booked.

Outdoor pool – there are four ‘slots’ (people) per lane e.g. A1, A2, A3, A4, B1, B2 etc

Indoor pool – there are four ‘slots (people) for lane A and C, and nine ‘slots’ for family lane B.

When booking for the Outdoor Family Swim sessions (2.45pm – 4.45pm daily) please just use all available slots – the lane markers will not be in the pool.

 

FRIDAY 31ST JULY – WEAR PARK SPA

We are sorry to announce that there is now a two week delay on all facial treatments in line with today’s update from the government.

We are now only able to carry out treatments to eyebrows and eyelashes, facials and facial waxing from Saturday 15th August – not 1st August as originally announced.

We are taking bookings from now for this date and onwards.

 

TUESDAY 28TH JULY – INDOOR POOL

The pieces of the jigsaw are finally slotting back in place…the indoor pool is opening on Saturday 1st August!

As with the outdoor pool, we have new procedures in place which we need you to follow to ensure the indoor pool is both safe and enjoyable.

Book a session

Book your session using the member app, in the same way as the outdoor pool sessions.

If you haven’t already, please download the member app from the App Store or Google Play – search for Exeter Golf and Country Club.

Open the app – click BOOK POOL AND COURTS.
Select date, then click Court Types – select either:
‘Swimming Sessions – Indoor Lanes’ – this is for serious swimmers,slow or medium speed,
‘Swimming Sessions – Family Lane’ – this is for non-serious swimmers, young children, beginners, pool walkers and families.

Select a time slot from the second dropdown list: ‘Times to Display’.

The available times will appear – use the arrow on the right to see more available slots per lane, listed as LANE A 1-4 (slow) or C 1-4 (medium) or in the Family Lane – LANE B 1 – 9.

Sessions are 30 minutes, starting at 8.15am.

It is vital you arrive 5 minutes early for your session as timings are not flexible.

Bookings can be made up to 7 days in advance.

Children must be accompanied at all times and can be booked by their parent on the app.

The only fast swim lane is in the outdoor pool.

On arrival  

Arrive with swimwear under your clothes, and wait at the fountain in front of reception, five minutes before your session starts.

A lifeguard will collect you and lead you through to the changing rooms. Please use the hand sanitiser at the entrance.

Everyone must use the ladies’ or men’s changing rooms to remove outer wear.

The only exception to this is if a parent brings a child of the opposite sex who is not old enough to use a changing room independently. In that case, please use one of the shower cubicles in the family changing room. The showers are not on so they are simply to be used as a change area. Please do not use the cubicles in the dry area of the family changing room as these are for outdoor pool users only.

Please ensure children are supervised at all times in changing rooms as we need everyone to change quickly with social distancing maintained throughout.

It is really important that we all are considerate to all other users, both in the pool and in the changing areas, and that the lifeguards instructions are respected.

Please keep to the allocated ‘change spots’ which you will see from the social distancing stickers.

Leave your bag there – please do not bring valuables with you or if unavoidable, please leave them in the shelving unit by the jacuzzi.

 

Your swim

Once changed, leave the changing room by the back corridor to access the pool.

Turn left to meet the lifeguard who will check names and remind you of your lane selection, if need be.

Please then take a quick shower before accessing your lane of the pool from the middle steps at the jacuzzi end of the pool.

As with the outdoor pool, we ask that members are courteous towards others and considerate regarding slight differences in swimming speed. This system will take a little time to settle in, so it is important that everyone should feel comfortable using it. If you experience any issues, please speak to the lifeguard, not the member concerned.

Family swimmers – please be mindful of the ‘serious’ swimmers in the lanes either side of you, and ensure children remain within the larger ‘family’ lane.

The lifeguard will blow the whistle to mark the end of the swim session. Please leave the pool straight away and return to your changing area through the corridor to the back of the changing rooms, or the family changing room.

The showers are not available. All sinks are strictly for hand washing only – not hair washing or body washing please.

There is a maximum of 10 minutes before the cleaning of the changing rooms starts so please ensure you have left within that time.

 

Refreshments

Wear Park is open for hot and cold food and drinks…and even a refreshing G&T or cider in the sun!

You can now order food and drinks on the member app so they are ready for you after your swim – perfect for hungry children after fun in the pool.

Children are very welcome in Wear Park with tables outside by the putting green and Sports Bar, or inside the restaurant.

Please feel free to use Wear Park like you would The Hub or the Sports Bar – it may look a little grand, but we’re keeping service as relaxed as possible!

See the menu

 

UPDATE TUESDAY 28TH JULY – GYM BOOKING SYSTEM

Gym – making it easier to visit
Now you can just turn up and work out

Now that we’ve monitored numbers of people booking gym sessions this week, we have decided to remove the booking system.

Fitness Members can now just turn up and use the gym without having to book in advance.

It is very important that you still swipe your member card on entry. This is our track and trace system.

Use the hand sanitiser provided when you enter the gym.

The new layout in the gym is working really well with the extension into the studio with plenty of space for everyone. The capacity in the gym and studio is 24 so please just bear in mind that if we reach that number, which is unlikely, you may have to wait to enter via a one in one out system.

When you visit, please be mindful of others regarding personal space and the length of time using pieces of equipment – now isn’t the time to attempt a marathon on a treadmill, for instance!

Class timetable

The August class timetable is now available to book.

SEE THE TIMETABLE

There are four new classes to try – and we know that many of your will be delighted to hear that BodyPump is back!

The new classes:

The LES MILLS GRIT series is scientifically designed to shift your fitness to the next level. The HIIT training effect means you increase aerobic fitness, unleash fast-twitch muscle fibers and grow lean muscle tissue, burning fat.

BENEFITS

Rapidly improve cardiovascular fitness
Increase speed
Maximize calorie burn during the workout
Set new fitness goals – then smash them!
Put your metabolism into overdrive
Forget hours of training – 30 minutes, twice a week is all it takes
LES MILLS SPRINT™ is a 30-minute High-Intensity Interval Training (HIIT) workout, using an indoor bike to achieve fast results.

It’s a short, intense style of training where the thrill and motivation comes from pushing your physical and mental limits. A high intensity, low impact workout, it’s scientifically proven to return rapid results.

BENEFITS

Maximum performance, minimum time
Build lean muscle and train your body to burn fat
Burn calories for hours after your workout
Push your mental and physical limits
Short and intense – all done in 30 minutes
THE TRIP™ is a fully immersive workout experience that combines a 40-minute multi-peak cycling workout with a journey through digitally-created worlds. With its cinema-scale screen and sound system, this IMMERSIVE FITNESS™ workout takes motivation and energy output to the next level, burning serious calories.

If you want to get fitter faster, with less discomfort, new research from the Les Mills Lab shows that THE TRIP is the way to go.

RPM is fun and low impact, with great music pumping as your instructor takes you on a journey of hill climbs, sprints and flat riding.

BENEFITS

Race proven and body proven
Group riding lifts personal results
Improve your aerobic fitness
Burn calories and fat
Cardio peak training created by the world’s best

 

UPDATE THURSDAY 23RD JULY –  GYM, SPIN AND CLASSES

Whilst the outdoor classes and Les Mills On Demand have hopefully kept you going while we’ve been closed, there is nothing that replaces the real thing.

From Monday 27th July, Fitness Members can use the gym once again…albeit with a few changes in place. The new spin studio with new virtual classes and a new indoor class timetable starts on Saturday 1st August.

Book your gym slot

To abide by Covid guidelines, we have the capacity for 24 members to use the gym at one time,

Fitness Members can now book spaces for the gym on the member app. Download the member app from the App Store or Google Play by searching for Exeter Golf and Country Club. Click here for our ‘how to use the app’ guide.

Please get in touch if you are interested in adding Fitness to your membership to use the gym and classes.

Click on the Fitness and Courts link in the app and select ‘GYM’ – slots are shown as A-X for each hour we are open from 8am – 8pm.

You can book 7 days in advance, starting from today.

What’s changed

It is important everyone arrives and leaves on time to provide us with time and space to clean between sessions.

The entrance to the club for Fitness Members will be via the side door to the right of Reception (Reception is closed so please do not enter this area). We have a one-way system in place so your exit will be via the fire doors by the fitness studio – and new spin studio – which brings you out by the fountain.  Please keep to this route.

Please arrive dressed for the gym with a full water bottle, hand sanitiser (although we also have hand sanitiser available throughout the area) and your own mat, if you have one.

Please do not bring a towel to use on the equipment. 

Wait outside the main entrance by the fountain,  in the clearly marked waiting space. A member of the Fitness Team will come and collect you just before your session is due to begin so please ensure you arrive on time. We apologise in advance that we cannot arrange for sunny weather all of the time, just like when you are queuing outside a supermarket.

The changing rooms are available but should only be used if absolutely necessary. If that is the case, you can also leave you bag there. The lockers CANNOT be used. The showers are CLOSED and cannot be used. Any valuables can be left in a safe place by the gym office if required. Bags cannot be brought into the gym.

So we can maximise capacity we have extended the gym into the refurbished fitness studio – for now we’ll call it the ‘gym studio’.

Once inside the gym, you may move between the two areas – to make full use of all the equipment – please be mindful of other users and keep your time on each piece of equipment to a minimum.

16 members are permitted in the gym and 8 in the gym studio at any time.

The Assisted Dip/Chin and Dual Adjustable Pulley are classed as one piece of equipment due to social distancing issues, and therefore can only be used by one person at a time, unless from the same household.

Only 2 people may use the weights area at one time – spotting is not permitted. For your own safety, please to not overload your weights.

Please ensure you clean all equipment you touch or sweat over, including screens, seats, weights and handles, using blue roll and anti-bacterial spray – NOT your own towel, please.

When your session is over, the Fitness Instructor will blow a whistle. Please then clean and make your way to the exit via the gym studio and out through the fire exit doors.

Please note – personal training will not be available for at least two weeks. We feel it necessary to gauge the popularity of each time slot over this two week period, before we reintroduce PT sessions.

Spin studio

The new spin studio will open on Saturday 1st August with a timetable of both instructor-led classes and the new Les Mills Virtual classes. Spin will be available to book from Monday 27th July via the member app.

Entry is the same as the gym, however please continue past the gym door and around the corridor towards the studios.

The spin studio is opposite the main studio, on the left hand side. You must arrive 5 minutes before the start, and you will be invited in by a team member.

Whilst we could usually provide a spin class for 16 members, at present this is limited to 5 due to social distancing.

Please do not move the bikes – they have been spaced appropriately.

If instructor-led, they will be facing you, but behind a clear screen. If virtual, the class will start automatically at the specified time.

Please familiarise yourself with the new virtual classes, as there are three types – RPM, Sprint and The Trip. We are very lucky to offer The Trip as few other local gyms have this at present.

 

Find out more about the new virtual spin classes.

Once the class is over, please clean your bike using anti-bacterial spray and blue roll (not your own towel) and then swiftly exit via the fire exit doors.

Fitness classes

From Saturday 1st August, the fitness classes will move inside, into what was ‘squash court 5’. This is next to the new spin studio.

Please book via the member app, 7 days in advance. The new classes will be available to book from Monday 27th July.

Social distancing will be ensured via specified attendee spots – please stick to these where possible.

The instructor will be wearing a visor during the work out – therefore their participation may be different to what it would normally be!

Only Fitness Members are able to attend these classes until we can expand the timetable further.

Please bring a full water bottle, hand sanitiser (although we also have hand sanitiser available throughout the area) and your own mat if you have one.

Yoga

Conditioning Yoga with Howard will continue outside for now via the white gates.  We will increase the capacity of these classes to 10 per session. These classes are free for Fitness Members and £6 for other members.

Please remember to bring your own mat and a full drink bottle.

See the August Fitness Timetable

Great news – BodyPump is back! 

COVID-19

Members and staff are not allowed onsite if they feel unwell or show any COVID -19 symptoms. We are conducting regular temperature checks on staff.

Any member who becomes unwell or shows COVID-19 symptoms after visiting the club must follow the relevant guidance.

Please click here for details.

Face coverings are not recommended in the gym, as per the following government advice: ‘All forms of face coverings may restrict breathing efficiency and should not be used during exercise except on specific advice from a physician.’

Please only use the gym and classes if you and those around you are healthy and feel well. 

Thank you.

 

UPDATE THURSDAY 23RD JULY – SQUASH

Anyone who follows our Head of Squash and Racketball on Twitter, will have a pretty good idea about how excited Mike is to get back on the courts, playing the game he loves!

If, like Mike, you feel life’s just not quite been the same since the squash courts closed, you’ll be delighted to know that they are open again from Monday 27th July!

All Rackets Members can book a squash court via the member app. If you aren’t a Rackets Member, but you’re interested in adding Rackets to your membership, please click here to get in touch for more information.

In line with advice from England Squash, we’ve been working on plans to get you back playing squash as safely as possible. Please read on to ensure you understand the changes we’ve made and what’s expected of you.

SQUASH OPENING HOURS

The squash courts will be open from Monday 27th July at the following times:

Monday-Friday: 10.00am-8.00pm

Saturday: 2.00pm – 8.00pm

Sunday: 9.00am – 12.00pm

Court bookings will be available for 45 minutes, always starting on the hour.

We are relying on the generous support of some of our members to marshal the courts as we re-open. The marshals will be there to welcome everyone back, confirm the rules and answer/pass on any queries. To thank the marshals for their help, we will allow them to book  courts during their slots ahead of the bookings going live online. If anyone is interested in helping on this front, please let James or Mike know. 

As the weekend opening hours are reliant on members assisting, if the courts are completely empty for any time slot 24 hours beforehand, these courts will be closed to avoid the marshal coming in unnecessarily. 

BOOKINGS

Online or app bookings only for courts and sessions. Bookings must be made in advance. You cannot just turn up and play.

Court bookings will go live seven days in advance.

Every booking must have two names attached to it unless being used for solo practice. Please note that only courts 1-4 are currently open.

You must actively make yourself visible online for other members to add you to their booking. Click here for a user guide for the member app.

If you have any questions regarding online booking, then please contact james.temple@exetergcc.co.uk

Junior members are welcome to play but must be supervised or must take responsibility for adhering to the safety guidelines and social distancing rules.

There is a 15-minute buffer period between court/session booking slots. Please ensure you arrive on time and leave immediately after to enable this buffer to remain intact, limiting numbers of people on the courts and surrounding areas. This period will also allow for air circulation between bookings.

Cleaning equipment will be made available. Please use this after you have finished to clean touch points such as the door handles. In addition to this, the courts will be deep cleaned daily.

 

COURT ACCESS

To access the squash courts, please use the main car park as you arrive at the club. Please then observe the directional signage we have installed.

ENTRANCE: Enter by the door to the right of reception, walking down the corridor to the Hub before turning left to enter the squash courts. Please note that reception is currently closed. The entrance to the courts will be open.

EXIT: Leave the courts and head through the Hub towards the gym corridor. Follow the corridor past the gym and exit the club through the double door fire exit (next to the new spin studio).

Please observe the floor markers and ensure that you observe a strict 2m distance when entering and exiting the courts.

Ensure you spend time reading the safety notices and guidelines within the courts.

Toilet facilities are available. Please use the toilet above the squash courts, following directions outside the courts. A strict cleaning schedule is in place.

All furniture has been removed from the courts to prevent unnecessary touching of surfaces.

 

SPECTATORS

Spectating is not permitted. Where attendance of a parent/guardian (non-participant) or a carer for a disabled player is required, it will be limited to one per player, with social distancing strictly observed while watching the sessions. Please avoid this unless absolutely necessary.

 

BEFORE LEAVING HOME & AFTER YOU RETURN

Wash your hands with soap and water for at least 20 seconds before leaving home to go to the court (or use an alcohol gel if washing hands is not possible).

Hand sanitiser will be available by the courts. Please use this before, during and after games as necessary.

 

EQUIPMENT

You must bring all your own equipment (do not share equipment such as rackets, grips, bottles and towels). There will be no equipment available to borrow.

Please only bring the minimum amount of equipment you need to play to avoid clutter.

Clean and wipe down your equipment, including rackets and water bottles before and after use.

Bring a full water bottle, and do not share food or drink with others. The water dispenser has been removed.

Arrive changed and ready to play. Shower at home, and do not change on site.

 

WAYS TO PLAY

Members from the same household or support bubble (limited to two per court):

Individuals:

  • Single player (solo) practices

Two members from different households (limited to two per court):

  • Modified version of squash – ‘Sides’.  Please click here to watch Mike’s video explaining how sides works and suggests some other alternative games/drills which can be used whilst maintaining social distancing. Also click here for the England Squash introduction to sides.

 

DURING PLAY

Do not touch the walls at any point. Please bring a towel to wipe away sweat.

Bring a change of shirt if you are prone to sweat a lot.

Take your kit bag and water bottle on court.

Maximum of two people per court (singles play only). Players can be from different households maintaining social distancing at all times.

Coached sessions will be limited to one to one coaching activity only.

 

MAINTAIN SOCIAL DISTANCING

Stay at least two metres away from other players at all times (including during play, when taking breaks and before and after play).

Do not make physical contact with other players (such as shaking hands or high five).

 

COACHING

Coaching sessions are available.

Social distancing will be adhered to throughout the lesson.

You can book sessions by contacting mike.harris@exetergcc.co.uk

All lessons will need to be paid for in advance. This will be through your member account which can be topped up using the app. You must ensure that your account is kept topped up to allow payment to be taken.

MEMBER CONDUCT

We have put these guidelines together following the advice from England Squash in order to keep all staff and members safe. Please note that if anyone ignores this information or instructions from marshals, appropriate disciplinary action will be taken, up to and including suspension of membership.

COVID SAFE

Members and staff are not allowed onsite if they feel unwell or show any COVID -19 symptoms

Any member who becomes unwell or shows COVID-19 symptoms after visiting the club must follow the relevant guidance (NHS).

NOTE, face coverings are not recommended on court, as per the following Government advice: ‘All forms of face coverings may restrict breathing efficiency and should not be used during exercise except on specific advice from a physician.’

 

UPDATE TUESDAY 21ST JULY

After four months since the start of lockdown, we are now delighted to announce the re-opening of our gym, squash courts and indoor pool.

Just as with the outdoor pool, outside classes, tennis and golf, we will proceed with caution and ensure our careful planning creates the safest environment for our members and staff.

We will follow up this email with further sport / fitness specific emails later this week which will contain everything you need to know to start using the club again in these areas.

Gym – opening Monday 27th July

Covid-safe capacity is calculated on the size of the space available, therefore for the time-being, we have re-purposed the refurbished fitness studio as an extension of the gym.

The gym is now spread across the original gym space and the fitness studio, with indoor classes taking place in squash court 5…plus, we are pleased to say, we have also completed work on the new spin studio. See more about the new spin studio here.

There are 24 bookable slots for the gym – for 45 min sessions between 8am and 8pm. We will then clean in the 15 mins between sessions. You’ll find all the equipment and machines spread between the two areas, which each have separate capacities of 16 for the main gym and 8 in the gym studio – you can move between the two areas to use all the equipment.

Indoor classes, including our new virtual spin sessions, start on Saturday 1st August, for a maximum of five people at a time.

To start with, classes will only be available for Fitness Members – and are included in the membership.

The exception is yoga, which is available for all members to book – usual prices apply. Yoga will remain outside for now, but with a larger capacity of 10 people per class.

Gym sessions and classes must be booked via the member app.

All members using the facilities must ensure they clean thoroughly after using all equipment, using blue roll and antibacterial spray. Members must bring hand sanitiser and a full water bottle to use through their session, and preferably their own mat.

A one-way system will be in use and our Gym Team will be available to ensure everything runs smoothly.

More information to follow tomorrow.

Squash – starts from Monday 27th July

Squash courts will be bookable via the member app for Rackets Members. Sorry no guests at this time.

There are three ways to play:

Two players from the same household or support bubble (limited to two per court) can book for matchplay and full squash games.

Single player bookings for practice sessions.

Two players from different households (limited to two per court) can play a modified version of squash only – ‘Sides’ – more details on this to follow.

Timings:
Monday-Friday: 11.00am-8.00pm / Saturday: TBC / Sunday: TBC
Court bookings will be available for 45 minutes, always starting on the hour.

Coaching:
Mike is available for socially distanced coaching sessions. Please contact him to book mike.harris@exetergcc.co.uk

Indoor Pool – opening from Saturday 1st August

The indoor pool will reopen from 8am – 8pm daily with similar restrictions in place as the outdoor pool. We have completed a great deal of work to the pool area and look forward to explaining more in the next email, along with providing booking information and guidelines for visiting.

The outdoor pool appears to be working well – thank you to all the members who are abiding by the rules and helping us provide an enjoyable and safe swim for as many members as possible.

Please note – for the one or two members who seem to have missed the emails and printed instructions in the club, the indoor showers are closed and the sinks in the toilets must only be used for hand washing, not hair washing etc. Also entry and exit routes are via the white gate – please do not proceed through the closed corridor to the reception as it is closed. Thank you.

Facial treatments are on back on the menu

For anyone desperate for a skin boosting facial, an eyebrow tidy and tint or even a lash lift…you’ll be pleased to know, we can offer face treatments again in the spa from Saturday 1st August.

Remember, members get 10% off spa treatments.

 

UPDATE FRIDAY 17TH JULY

An update from the Chairman
Reopening and subscription charges

Dear Fellow Members,
After nearly four months, I am now able to deliver the message I have really been looking forward to, which is that we are intending to fully re-open all our sporting and leisure facilities before the end of this month.
Chris Jones and his great team will keep you informed of the details and timescales for the re-opening, but for all those Club Only and Fitness Members who have not been able to use the pools or the gym, and squash players, you will be able to have some free use of the facilities, until subscription charges start to be debited from your accounts from 1 August. This date will also apply to all Golf and Rackets Members who will be charged normal rates from then, and any pay and play charges will cease.
It goes without saying that the Club will be a somewhat different place for a while, but the Board and Management is determined to get us back to normal as soon as possible. In this respect, I would like to repeat that lapsed / new members will not be permitted to join the Club until we know it is safe to do so, and that there is enough room for everyone.
I have been a little concerned to learn that a small number of Members have chosen to complain about the lack of speed in re-opening some of the facilities, but the timescales we have chosen are for everyone’s benefit in terms of safety. I must remind those concerned that rude and inappropriate behaviour towards our staff will not be tolerated. Instead, please join with me in celebrating the amazing work that has gone on behind the scenes to ensure that Exeter Golf and Country Club has acted in a totally responsible and compliant way throughout this pandemic, and we will continue to do so for as long as it takes.
I look forward to seeing all of you again in due course and witnessing the Club returning to its former vibrant glory.
Kind regards.
Will Gannon.
Chairman.

 

UPDATE WEDNESDAY 15TH JULY

Welcome back swimmers!

Please help us keep each session safe AND enjoyable for all…

We have made a few changes to the outdoor pool ready to re-open on Friday within Covid guidelines.

It is really important that everyone reads and understands the system in place so it runs as smoothly and efficiently as possible.

This will help make everyone’s visit much more enjoyable and allow our Swim Team to concentrate on safety during your session, and hygiene in the clean time between sessions.

Thank you for your help. We’re really looking forward to seeing you from Friday.

Download the app
Once downloaded from the App Store or Google Play, register, then select Pools & Court.
Select Outdoor Pool from the dropdown menu.
Members can book one session per day, three times a week. Parents must book for children.
Only proficient, independent swimmers permitted at present.

Any issues with registering – please email info@exetergcc.co.uk

 

Book your lane

When you book, choose the right lane speed for you. A = Slow, B – Fast, C – Medium.
It is important you are realistic with your choice.
Slow: doggy paddle, head out breast stroke.
Medium: head under breast stroke, slow front crawl.
Fast: fast front crawl or fast head under breast stroke.

Enter via white gate

Ensure you arrive on time, five minutes before your session.
After parking, please enter through the large white gates, when instructed to do so by a Lifeguard.
Please ensure you only bring the minimum items with you, in one bag.
Bring a full water bottle.

Change and leave bag

Please remove your outer clothes (having arrived wearing your swim wear underneath).
Leave them in you bag on a sun lounger – with your towel. Please note, the sun loungers are for bag storage only.
If it is raining, please bring a waterproof bag or a bin bag to cover your bag. We will provide a gazebo for bags to be placed underneath.

Shower before swim

Please follow the arrows on the ground from where you leave your bag, to the shower.
It is vital you shower before you swim.
Please keep this swift to ensure everyone is in the pool quickly.

Use pool steps

Use the arrows and enter the pool via the steps.
Please be patient with those who may take a little more time descending the steps.

Enter your lane

From the entry steps, move into your lane.
Once booked, your lane cannot be changed mid-swim.
If you find it is the wrong lane for you, please ensure you change your selection before your next visit.
Please be patient with other swimmers in your lane – it may take time to get used to the new system.

Clockwise only

Swim in a clockwise direction, keeping within your lane.
If you need to stop at the end of the pool for a breather, please be mindful of others – and face out of the pool, not inwards.
Please ensure you keep moving as much as possible and do not stop to chat.
If you have any issues, please speak with the Lifeguard rather than confronting another member.

Leaving the pool

The Lifeguard will announce the end of the session.
Please leave the pool as quickly as possible via the steps on the pool hut side of the pool.
Collect your bag and access the Family Changing Room through the entrance to the indoor pool or use the Pop Up Changing Rooms. Toilets are available in this area.
Sorry but there are no showers, hairdryers or make up areas available after the pool. Please simply dry off, change and leave. Unfortunately no sunbathing at present.
We have to clean thoroughly between sessions, so need you to leave as soon as possible, through the door by the play area and through the white gate again.

 

UPDATE MONDAY 13TH JULY

OUTDOOR POOL

Thank you to everyone who has downloaded the member app to use the new booking system. We appreciate your cooperation and understanding while we reopen within the current government restrictions.

After receiving a number of enquiries, we wanted to just clarify a few points:

Choosing a lane

When you book, please select a lane according to your speed:

A = Slow | B = Fast | C = Medium

We know it’s difficult to categorise yourself, but please try and be realistic so that the lane swimming is as enjoyable as possible for everyone.

Please be patient with other lane users while at the club. If there are any issues, please speak to the Lifeguards, rather than deal with any issues yourself.

To help you select the right lane, here are the definitions:
Slow: breaststroke head out, doggy paddle, weak swimmers.
Medium: breaststroke head under, slow front crawl.
Fast: fast front crawl or fast breaststroke.

Please remember – no backstroke, butterfly or pool walking.

Pool bookings

To book a 30 minute slot, you must use the member app.

Bookings can only be made up to 7 days in advance – this is to prevent block bookings by the same person – we are trying to offer fair access to as many members as possible.

One member can book 1 x 30 min session a day, up to three days a week.

For children, please book under your own name in multiple slots – children must be able to swim well independently. This will not count against your individual quota, as we can keep a check of this behind the scenes.

As we said last week, we hope this evolves with more flexibility over time.


FOOD AND DRINK

30% member discount

I am sure that you are all aware of the announcement from the Chancellor Rishi Sunak last week.

He is cutting the rate of value added tax (VAT) on hospitality and tourism from 20% to 5%, from 15th July 2020 to 12th January 2021. The cut applies to food and non-alcoholic drinks as well as accommodation and admission to attractions across the UK.

We have decided that our members should also benefit from this, so from Wednesday 15th July the current member discount of 20% will increase to 30% for all food and non-alcoholic drinks purchased from Wear Park, and from the Sports Bar whenever it reopens.*

New menu

Now we have the luxury of tables and chairs…with a choice of inside and outside seating, we are delighted to return to serving food on plates…with cutlery!

This means, we have been able to increase the menu slightly. With the new dishes and the 30% member discount, it is phenomenal value for all the family.

Please order via the member app to avoid queuing and help maintain social distancing.

Although Wear Park may not look as casual as the Hub and the Sports Bar, we have the same friendly staff who will help you feel relaxed so you feel at home there too. Please pop in (or out, on the tables by the putting green) with fellow members or your family and enjoy a bite to eat and a drink or two.

See the new menu – available from Wednesday

*Member discount does not apply to afternoon tea and Sunday lunch takeaways. 


SUNDAY LUNCH

The new takeaway Sunday Roast went down a storm, on our first day back serving Sunday lunches.

Thank you to everyone who came in for lunch, sat outside for lunch or ordered the takeaway version…

We had some wonderful feedback, including this from a member…

“I was intrigued when I saw the club was offering this service and decided to try it, mainly because we have not had a Sunday roast since lockdown began. It is not really worth cooking a roast for two people.

The whole experience gets the thumbs up from us, the online booking was simple, the collection was easy and the roast was very enjoyable.

Great job everyone. We will definitely consider the club takeaway again! The perfect answer for anyone nervous about eating out.”

See the Sunday Lunch and Afternoon Tea Menu 

 

UPDATE: FRIDAY 10TH JULY

Great news – swim and spa!

Following yesterday’s Covid update by the government, we are pleased to announce the gradual re-opening of more facilities at the Club.
As we have with golf, tennis and the restaurant, we are taking a gradual approach with this, to ensure we adhere to government restrictions and offer the safest environment we can.

OUTDOOR POOL AND WEAR PARK SPA

By next weekend, the outdoor pool and Wear Park Spa will be open.Please read on for specific details about each area as it is vital you fully understand what we can and can’t do before you book to visit. Unfortunately, as we are sure you are aware, it is not simply a case of flinging open the doors and going back to pre-Covid freedom – we have had to make changes.

GYM AND INDOOR POOL
Regarding the gym and indoor pool, we are working on how we can run these areas adhering to the Covid safety requirements, therefore please be patient until we are able to announce more about this next week.

We are hopeful the gym will open on 25th July for bookable sessions with significant changes to the layout.

The indoor pool will be slightly later as we’ve been busy behind the scenes carrying out major work while it’s been closed – this is being finished in the next few weeks. This work would have usually meant closing the pool, so by bringing this work forward during lockdown, we’ve reduced any future disruption to members.

Work to the indoor pool has included:
Indoor pool drained, acid washed and re-filled
Old calorex (heat pump system) removed
New calorex installed and pool water being heated
Ventilation duct over pool surveyed and replacement fixings installed
Changing rooms and doorways re-decorated
Pool enclosure refurbished

Spa
OPENING ON THURSDAY 16TH JULY

Wear Park Spa will be open for its normal operating hours (see opening times) but with a smaller menu of treatments adhering to government restrictions which specify ‘no facial treatments’.

TREATMENTS
Please see the new treatment menu which includes massage, waxing and nails.
Appointments are limited to 60 minutes maximum.

IN AND OUT
Entrance will be via the doors to Wear Park on the putting green side of the building – please note the one-way route on the steps.

COVID SAFETY
Please read our Spa Covid Commitment before visiting. You may also be required to complete the new online Spa Consultation Form depending on the date of your last visit.
We will be taking temperature readings of staff and clients on arrival, using an electronic forehead reader and will require all clients to wear a face covering for the duration of their visit.

BOOKINGS
Bookings can be made from Monday for appointments from Thursday onwards. Priority will be given to those who previously booked and we will contact you to rearrange.

Outdoor pool
OPENING ON FRIDAY 17TH JULY.

Due to the government restrictions we are only able to admit 12 people to swim at any time and all swimming must be within lanes.
Therefore, at this time, we can only accept ‘proficient’ swimmers into the pool. Unfortunately, fun sessions, pool walkers and young children cannot be accommodated at present, but we hope this may change soon.

BOOK A SESSION
To use the pool, you must book a 30 minute session via the member app – click BOOK POOL AND COURTS, then select outdoor pool from the ‘Court Types’ drop down list, select lane A/B/C. There are 4 spaces per lane.
Adults can book children’s spaces via the app, as long as they are able, independent, swimmers.
Sorry, but phone/email bookings cannot be accepted. The app is easy to download and use – please search for Exeter Golf and Country Club in Google Play or the App Store.

INSTRUCTIONS
Members can book one session per day, three times a week.
Butterfly and back stroke are not permitted.
Please arrive on time and ready to swim, wearing swimwear under your clothes.
Enter via the side gate in the car park and change by the pool.
Please ensure you use the outdoor shower before swimming and use hand sanitiser during your visit while out of the pool.
The family changing room and some pop up cubicles will be available after swimming for a quick change – please do not shower or take time getting ready – we need to have a changeover time between swim sessions for thorough cleaning.
If possible, please bring a change robe to avoid using the changing facilities.
Please bring a full water bottle as the water fountains will not be in use.

TIMINGS
Finally, it is vital that timings are adhered to. If you are late to your session, you cannot overrun into the next – your session will simply be cut short. If you book a session and do not turn up or cancel, it will count as one of your three sessions a week.

UPDATE: THURSDAY 25TH JUNE

Re-opening and membership payments

Dear Fellow Members,

It is now over three months since we had to close our doors due to the Coronavirus pandemic, but it is reassuring to see that the situation is improving and, as a result, we have been able to gradually re-open the Club facilities over the past month or so, which started with the golf course on 13 May.

I would like to start this Update by repeating my thanks to all of you, who comprise those loyal Club and Sporting members who have renewed their subscriptions. Whilst overall member numbers are significantly down on this time last year, the Board sees this situation as a positive one, as it will hopefully enable the reduced number of members to safely enjoy the Club facilities without overcrowding, whilst continuing to comply with social distancing guidelines. In addition, the Board is committed to only permit new members to join the Club once we are sure they can be accommodated both comfortably and safely.

Turning to financial matters, I’m sure you will all be aware that the Club received no income during the months of April and May and only limited revenue in June, mainly from golf and tennis activities. Naturally, the Board and Management have ensured that our outgoings have been reduced as much as possible but, in order to mitigate our financial losses, the Board has decided that a Club Charge will need to be paid by golf and rackets members to contribute towards the cost of re-opening. This will be a one-off payment of £30 for the month of July. The current pay and play arrangement for the tennis courts will continue for the time being and squash and racketball players are urged to use the tennis courts until the squash courts re-open.

I know you are all very keen to start using the Club facilities again as soon as possible, and we are hoping to be able to re-open the pools and gym during July, once it is deemed safe to do so. This will almost certainly mean that Club subscriptions for all members will be triggered on 1 August.

For Fitness and Rackets section members, the target date for triggering the sports element of the subscription is 1 August. This will mean that the charges for outdoor fitness classes and the pay and play arrangement for tennis court use will cease at this time.

Whether or not your subscription payments have been triggered as yet, we would still be delighted to invite you all to use the catering facilities in Wear Park, which will be extended as from 4 July. This will help to rebuild the Club finances, and we look forward to seeing you again soon.

Naturally, all those members who are being shielded, self-isolating or vulnerable, can still choose to suspend their membership, and get a monthly credit to their membership card.

Finally, I hope you can soon start enjoying a more complete experience of the Club facilities than at present and consider it appropriate to assist the Board and Management to continue their efforts to ensure the future of our great Club.

Kind regards.

Will Gannon.

Chairman.

UPDATE MONDAY 15TH JUNE: WEAR PARK SPA

Book now for appointments from 6th July.
All appointments must be booked via email and we will contact you to confirm.

Please read the Spa Covid Commitment for the important changes we have made and what you must agree to in order to visit us for an appointment.

EMAIL ONLY – PLEASE DO NOT PHONE.

Thank you.

See the Spa Covid Commitment

 

UPDATE FRIDAY 12TH JUNE: TAKEAWAYS

We’re ready for you…
from Monday 15th June

Firstly, apologies for the slight delay, but we wanted to make sure we had the best procedures in place and a great team back on board, ready to start serving refreshments to you once again.
We are taking it step by step, putting the safety of members and staff first. Therefore, at this time, we will just be serving takeaway drinks and snacks. As soon as we can, we will start serving takeaway hot and cold food too – we are hopeful this will be from Monday 22nd June.
On Monday 15th June we will open Wear Park at 10am, however after that we will be open daily from 8.30am – 5.30pm.
We know that other places have started providing tables and chairs, but we are adhering to government guidelines and so we are waiting for the national go ahead before we do so.

How will it work?
We have planned a simple ONE WAY route through Wear Park for ordering and collecting your refreshments. Please ensure you stick to this at ALL times. If there are any problems, please speak to a member of the team.
We are serving refreshments from Wear Park as it is larger and will enable the 2 metre distancing to take place.
Entrance: the main doors to Wear Park will be the EXIT – therefore please only use the signposted ENTRANCE door which is to the right of the building when standing near the putting greens – it is next to the kitchen entrance.
Sanitise: please use the hand sanitiser provided at the entrance.
Menu: all drinks and snacks will be listed on a menu board outside – please ensure you know what you want to order before entering the building. Please do not enter in groups – one at a time please to order / queue behind other individuals.
Paying: please ensure you have topped up your member account via the app before entering the building to avoid queues and congestion inside.
Inside: look at the signs and the floor markers for guidance, when you enter the building turn left and walk down the RIGHT side of the barrier to order from the bar. The LEFT side is for admission to the toilet facilities downstairs (more on this to follow).
Ordering: stop at the sign saying WAIT HERE until you are called forward by a member of staff.
You can ORDER at the bar, at the perspex screen. ONE person at the bar at a time only.
Once you have ordered, please MOVE to the left by the table where your drinks/snacks will be served by a member of staff.
Exit: leave the building via the main doors back to the putting greens. Please use the bins provided – which have a foot pedal – to dispose of your rubbish, or take it home.

What’s available?
A full selection of tea, coffee, hot chocolate, smoothies, milkshakes, fruit juices and carbonated drinks will be available.
Wines, spirits and bottled lager, beer and cider are also available – sorry no draught at present.
Crisps, chocolate, biscuits, cakes, ice creams will also be available – as explained hot and cold food prepared by the kitchen will come later.
Menus will be displayed outside Wear Park. When a food takeaway menu starts later, this will also be available on your phones via the website.

Toilets.
The ladies’ and men’s toilets in the basement of Wear Park will both be open.
Access is ONLY VIA Wear Park Restaurant using the route described above – enter in the door near the kitchen, walk down the left side of the barrier and then right across the queue line.
There are two ladies’ toilet areas available downstairs (via the stairs on the right) – the main toilet and the changing room toilet, further along the corridor. Please open the door and check how busy they are and use the alternative if full. Please remember to wash your hands for at least 20 seconds. EXIT via the ladies’ golf room opposite the changing rooms (NOT back in the direction you arrived) – there is hand sanitiser at the exit for you to use again, if required.
The men’s toilet available to use is inside the men’s changing rooms in the basement (via the stairs on the left). The main toilet is closed. Please remember to wash your hands for at least 20 seconds and EXIT via the door to the putting greens (NOT back in the direction you arrived). Again, hand sanitiser is also available here.
Disabled toilet on ground floor of Wear Park – this is closed. If it is required, please ask a member of staff to open it for you.

Finally, we would like to thank you all again. It is fantastic to see the courts, the course and now the classes bustling with happy members, and to welcome back some of our team members. We are looking forward to seeing more of you as time goes on.
In the meantime, if you have any questions or suggestions, we would love to hear from you via email info@exetergcc.co.uk, the website or via the website chat.
THANK YOU FOR ‘DOING YOUR BIT’ AND ABIDING BY THE RULES AND GUIDELINES WE HAVE PUT IN PLACE.
LET’S KEEP LOOKING AFTER EACH AND HELPING TO KEEP EACH OTHER SAFE BY STAYING ALERT.
I look forward to seeing you at the club.

Chris Jones
General Manager

 

UPDATE FRIDAY 12TH JUNE – GOLF

From Monday 15th June we are allowing members to bring guests along to play golf at the club. Members will have to pre-book their guest into the relevant tee slot as per normal. On arrival the member must come to the pro shop along with their guest to sign them in whilst their guest pays the relevant guest green fee. Can you remind your guests that payment is to be made by card only. Your guests will be given a handout reminding them of our current playing and safety guidelines. It will also be the members responsibility to make sure their guests repair pitch marks, replace divots and smooth over bunkers once they have played their shot either by using their feet or a club. It is also vitally important that you maintain your 2 metre social distancing.

Buggy hire is also available from Monday. Only one player is allowed per buggy, unless from the same household. Once a buggy is returned it will be wiped down ready for the next user.

Men’s and Mixed Knockouts 2020

It has been decided to press ahead and run this years men’s and mixed knockout competitions. After a very unprecedented few months, we are committed to giving you as much of a normal playing season as at all possible. If you have already entered but wish to now pull out, or if you have yet to enter but wish to do so, then you have until the end of Sunday 14th June confirm. Entry fees must be paid in the pro shop before the playing of the first match.

After this cut off date the draws will be done and the time frame of the rounds will be finalised and published.

Kind regards

Darren

 

UPDATE WEDNESDAY 3RD JUNE – GOLF

Wednesday 3rd June sees phase 2 of ‘returning to play golf’ begin, and the first day of play returning to the 1st tee and the option to play 18 holes in 3 & 4 balls if desired. As explained previously, although this is a positive step, it is one we take with caution. How successful the transition will be is down to you. We have put a policy in place to help you safely return to playing golf and if everyone adheres to it correctly we will be able to continue playing the game we love whilst feeling safe. It is imperative that you maintain your 2 metre social distancing at all times.

Please find a link to the updated return to golf document.

RETURNING TO GOLF: JUNE 2020

From tomorrow you will be able to park in either car park. Where possible please try to leave one parking space between your car and the next. Arrival for playing at the club should still be no earlier than 15 minutes before your start time. The right hand putting green will be open for use, but it must only be strictly used by golfers of the same playing group and only 10 minutes before their tee time. Once that group have left the putting green, the next group may use it. There will be no option to just turn up and practice on the putting green unless you are due to tee off.  Please then wait on the path leading to the 1st tee 5 minutes before your start time. A starter will then invite you down to the tee when ready to do so.

There will still be hand sanitisers in place and it is recommended that as well as using these, you bring your own little bottles of sanitiser, or wipes to use throughout your round. All playing guidelines and restrictions remain the same so you must leave the flag in at all times and not touch it for any reason. With no rakes on the course, please try your best to smooth over any foot prints or divot marks with your foot or a club. Please also remember to repair any pitch marks left and replace any divots. The greens staff are still working with a reduced team and therefore greatly appreciate your support with this.

It is really important to make sure you take your rubbish home with you. If you have bought it in your golf bag, then simply put it back in your bag and dispose of it at home. Please also try to take away any broken tees you may have left and do not leave any golf balls lying around the course. There obviously will be a few lost in certain areas but we have also seen rouge balls left in the middle of the fairway, and even one in the hole, with nobody quite rightly wanting to pick them up.

Lastly we have noticed a drop in dress code in the past few weeks since returning to play golf. I have attached a copy of our dress code policy below so please take a look at it and make sure you are adhering to it to avoid any awkward situations on the 1st tee.

Dress Code

Emergency Number and First Aid

For the foreseeable future the emergency number and a first aider, will be in operation Monday – Friday from 8am – 8pm and at weekends from 8am – 6pm. Outside of these hours in case of an emergency 999 should be called. A reminder of the emergency number – 07754 104079

Please enjoy the next step of returning to what ever the new normal is, and most importantly “Play Safe Stay Safe”.

Kind regards

Darren

 

UPDATE MONDAY 1ST JUNE

Fit For Five
New outside classes from Thursday 4th June

Starting this Thursday, the new Fit For Five classes will be available for members at Exeter Golf and Country Club from Monday to Friday. You can book on the Member App from Tuesday 2nd June!
With a choice of HIIT, Legs Bums and Tums, Bodyweight Circuits and Yoga, the classes are a great way to get that motivation boost you’ve been missing during lockdown.
There will be a maximum of five attendees, plus Lee our Fitness Manager or Howard, our Yoga Instructor.
Classes will take place outside by the outdoor pool (which remains closed) and on the terrace.
If you book a class, you must bring the following:
Water
Exercise mat
Yoga mat.
Yoga cushion, block and strap – if required (not essential)
Please note: there are no showers or toilets available at this time. You will be expected to arrive five minutes before your class and leave the area straight away afterwards. Entry will be via the side gate to the outdoor pool area from the car park. Booking is essential.
Until the membership year commences, all classes will be on a pay per class basis:
Fitness classes £5 per person
Yoga classes are £6 per person
Classes can be booked via the Member App and payment will be taken after the class, via online Member Card debit. If you book a class, please ensure you have sufficient credit on your Member Account to enable us to take the appropriate payment.
How to use the Member App
We expect to go ahead with classes unless it is raining, in which case the class will be cancelled.
To begin with, members can only book ONE CLASS PER DAY, THREE TIMES A WEEK – we will review this and adapt if space.

SEE THE TIMETABLE

Pay to Play Tennis
All club members can now pay to play tennis.
With doubles now permitted, and the tennis courts fairly quiet at times during the day, we have decided to open them up for all members to book.
Courts are £5 per hour and 15 mins. All players must be named at the time of booking via the Member App – and must all be members. No guests.
Read the latest Covid-19 Tennis Guidelines here, in association with the LTA. It is essential that players stick to these guidelines, as anyone not adhering to them will not be permitted to play.
Give it a go – it could be your new favourite sport!

Time for a Takeaway
Now we can meet in groups of up to 6, while maintaining 2 metre social distancing, we have decided it’s a good time to open up a takeaway service from Wear Park Restaurant. We’re aiming to start this from early next week – more details to follow!
Pop in and pick up a drink and snack. There will be tea, coffee, wine, beers, smoothies, milkshakes, crisps, confectionery, cakes and more. Members card or credit/debit card only please – no cash.
There will be tables spaced accordingly outside – as you will not be able to remain inside. Please ensure you adhere to the guidelines we will send out later this week to enable us to serve you refreshments safely – so further down the line we can get back to providing cooked food too.

 

UPDATE SUNDAY 31ST MAY – GOLF

Firstly thank you to all of you for your understanding and patience in the procedures we have put in place since May 13th for you to be able to return to playing golf. The 2 mini course set up has worked really well for us as a club, allowing us to see between 215 – 240 people on the course every day over the past 2 weeks since golf returned.

We are now ready to move on to the next phase of returning to golf by reverting to a 1st tee start for 18 holes of play, and playing in 3 & 4 balls if you so wish. Tee times will be available in 10 minute intervals. This is a positive move but we make the move with caution. If this is to work then it is imperative that the correct social distancing guidelines are adhered to. We will be closely monitoring the situation and will take strict action against anyone seen to deliberately break the social distancing policy.

I remind you that at the moment you are being asked to finish your rounds and then leave the club. We are still asking you to arrive no more than 15 minutes before your tee time, and to be on the path leading to the tee 5 minutes before.

Members must also be aware that pre-booking to play is mandatory, and has been retained to assist in the maintenance of the social distancing rule of keeping a minimum of 2 metres distance between individuals. In this regard, please do not attempt to roll up in anticipation of being allowed to play. For the reasons already stated in our “Returning to Play” policy, you will not be allowed on the course.

Bookings will be open from tomorrow morning at 7.30am when you will be able to log on and book tee times for Wednesday 3rd June and up until 7th June. You will notice there are 2 courses live. The Covid-19 course is for the tee sheets in 2 balls with the current 2 mini course set up covering Sunday, Monday and Tuesday. To book for Wednesday onwards you will need to choose the Exeter Course. This will allow you to book 18 holes and in 3 & 4 balls if you so wish. We will be using the usual 7 days in advance for bookings, with the tee sheet going live at 7.30am every morning.

From Wednesday the option to book the Covid-19 course will no longer appear. There will be no limit to the number of times that you may book and play in the week, however we would like you to consider members that are working. Therefore if you are free to play in the week it would be nice to leave some tee times at the weekend for those that work. We will be very carefully monitoring bookings and will be prepared to add in any additional restrictions we feel necessary for both the safety of our members but also in the fairness of booking and course availability.

I am aware that there may be a few members who are not comfortable playing in bigger groups or with other people from outside their own household at this time. There may also be members whose partners are high risk or indeed are front line workers. We will of course accommodate everyone the best way we can. If you have any concerns regarding this then please contact me.

As far as competitions are concerned, it is our intention to start back playing 18 holes socially for at least a couple of weeks to monitor how the transition is working. We may then look at introducing some roll up events through mid to end of June before moving back to structured qualifying competitions and supplementary scores at the beginning of July. I will of course send out further details and we will update the competitions fixture list to sit in line with how the rest of the season may pan out. Intelligent Golf are modifying their app to allow us to use the app for live scoring. This will help to eliminate touch points with scorecards. More information will be passed on regarding this in the near future.

I hope that covers most points, but please contact me with any questions. 

It just leaves me to say that I hope you enjoy reverting back to 18 holes and bigger groups to aid socialising with friends and fellow members. Please however make sure you are adhering to social distancing so we can all keep moving forward, and enjoy the rest of our golfing year staying safe.

 

UPDATE SUNDAY 31ST MAY – TENNIS 

It’s been great to see so many members taking advantage of the fantastic weather back out on the tennis courts over the last weeks. Following the government announcement on Thursday, the LTA have announced a series of changes to the guidelines. Important changes include:

  • Doubles with different households is now permitted
  • You no longer have to use your own, initialled balls

You must always maintain social distancing and use appropriate hygiene measures (including use of the hand sanitiser by the entrance to the courts).

Please ensure that you read the full guidelines below. These are effective from Monday 1st June.

We’re also pleased to be able to open the courts to all members. Please check the information below to read how to book/pay for courts.

There will be marshals present when you turn up to play. They will ask to check the names on your court booking so please bring your membership card (preferable) or another form of ID. Please follow all instructions delivered by the marshals.

We will take appropriate action against any member not abiding by these guidelines, as they are in place for the safety of our members and staff.

If you develop symptoms of COVID-19, you should not play and should follow the Government’s ‘test and trace’ guidelines, which can be read on the Gov.uk website.

Read the latest Back To Tennis Guidelines

 

UPDATE FRIDAY 29TH MAY

We hope you’re enjoying getting back to tennis. As explained previously, from Monday 1st June, courts will be bookable with a £5 court fee. This court fee will remain in place until usual membership subscriptions restart when more of the club facilities reopen.

The £5 booking fee is for a 1 hour and 15 minute session and will be split between the two members booked on. In order to split this cost against membership accounts, the name of all players must be entered at the time of booking. To do this, all members must have made themselves visible on the member app – click here for instructions.

When booking a court, please ensure you have enough credit on your member account to pay. If you need to top up, you can via the member app. Payments for the booking will be taken after the courts have been used – not at the time of booking.

We are currently awaiting an update regarding the possibility of doubles (from different households) being permissible from next week – we will confirm this via email and social media.

Thank you – and please remember the rules we ask you to follow to ensure safe play – you can remind yourself of them here.

Kind regards,

James Temple
Head of Rackets

 

UPDATE THURSDAY 14TH MAY

Following the positive news from the LTA on Tuesday, we’re delighted to announce we are now permitted to reopen the tennis courts.

We were advised to take time to ensure that our courts can reopen safely, rather than rushing, so after a good day of planning and organisation, the courts will reopen at 11.00am on Friday 15th May.

From Saturday onward, they will be open from 8.00am until 7.45pm every day.

Access to the courts is available to rackets members and juniors who have renewed their rackets membership.

READ THE FULL TENNIS GUIDELINES

 

UPDATE THURSDAY 14TH MAY

Dear Fellow Members,

I am very pleased to confirm that the golf course was successfully re-opened yesterday and it is planned to open the tennis courts tomorrow. Golfers have been given the Golf Framework with social distancing guidelines to allow them to play safely and Chris Jones will be circulating similar guidelines regarding tennis.

The message I sent to you all on 27 March 2020 outlined how the Club would deal with subscriptions going forward and I am extremely grateful to all those Members who paid their subscriptions before 31 March, as this has brought in some funds to strengthen our financial position and enable us to look after all our members of staff as best we can.

It will still be some time before the indoor sporting facilities are able to re-open, as well as the outdoor pool, so there are no plans to trigger Club Membership subscriptions at present.

Golf subscriptions (excluding Club) will be activated as from 1 June and this will run for 12 months. However for those golfers who are being shielded, self-isolating or vulnerable, they can choose to continue to suspend their golf membership and will get a monthly credit paid to their membership card. If you are in any of these categories, please let us know as soon as possible.

Rackets subscriptions will not be triggered until the squash courts are able to re-open so we are encouraging all Rackets members to take advantage of some free exercise on the tennis courts up until the end of this month, and they will then be available on a pay and play basis until we fully re-open. James Temple will also be returning to coaching shortly. For the time being, the court lights will not be available in order to save costs.

We are continuing to work up our detailed plans to allow the indoor areas of the Club, and the remaining outdoor areas, to re-open safely and I hope to be able to give you a further update soon but, in the meantime, please continue to stay safe and well.

Kind regards.

Will Gannon.
Chairman.

 

UPDATE WEDNESDAY 13TH MAY

The golf course is now open with restrictions in place, adhering to government requirements and advice from England Golf. The rest of the club remains closed at this time.

Please read the ‘Return to Playing Golf Framework’ for all the details.

Tennis: we are currently working on a #BackToTennis plan to open the tennis courts for Rackets Members is a safe way in accordance with the LTA and government restrictions.

Read the Golf Framework

 

UPDATE MONDAY 11TH MAY

Dear Fellow Members,

I am delighted to be in contact with you all again after only a few days, and it seems that part of the Government’s plan for the future does allow us to re-open the golf course as from Wednesday, as we hoped.

In this respect, Darren Everett will be contacting all Members of the Golf Section within the next 24 hours or so to circulate the safety and booking guidelines, and the details of how we can start to ease into playing golf again. Whilst play is currently restricted to one and two balls, with the latter involving players from the same lockdown family group, this will change as we move forward, and you will be notified of these changes as soon as they happen. However, the emphasis will always be in line with the England Golf strategy –  “PLAY SAFE, STAY SAFE”! Please note there will be a strict “booking only” policy, so please don’t turn up at the Club without a tee time.

It is hoped that other detailed Government guidance, particularly involving tennis, will be available shortly and Chris Jones will be contacting all Rackets Members to let them know when and how the tennis courts will be re-opened for the use of Members only.

Whilst the Club will remain closed to all other Members for the time being, I can assure you that you have not been forgotten and we will keep working behind the scenes to ensure you are welcomed back to a safe environment as soon as possible.

The phased re-opening of the Club facilities will obviously affect how subscriptions are levied and I will be in touch with you all about this in the near future.

I will continue to provide the Membership as a whole with regular updates and please look out for other individual sporting section communications from Darren Everett and Chris Jones, as mentioned above. In the meantime, let’s hope we are now at the beginning of the end of this crisis and please continue to stay safe and well.

 

Kind regards.

Will Gannon, Chairman.

 

UPDATE MONDAY 13TH APRIL

Happy Easter
An update from the Chairman

Dear Fellow Members,

It is now exactly three weeks since we closed our doors on Monday 23 March, but I hope you are still keeping safe, well and active in your homes, and I thought the Easter weekend would be a good time to update you on what has been going on at the Club during our enforced absence.

My last message explained what was happening about membership payments and I am delighted with the fantastic response we have had, as 3263 (about two thirds) of you have already renewed your membership –thank you. These payments will help the Club enormously from a financial viewpoint and enable us to look after our loyal staff as best we can. In this respect, we have furloughed 91 staff members, retained 15 fully employed staff and we will be paying every single one of our employees full salaries, until at least the end of April.

If possible, it would be great if even more members are able to renew now, as the membership period will run for 12 months from the day when we are able to open our doors again. Similarly, for those who have cancelled their Direct Debits, please contact us to reinstate these as soon as possible, and no payments will be taken by the Club until we have re-opened. Your membership period will also then run for 12 months from that date.

I’m sure you will have noticed that our Marketing Manager, Jenni Ashford, has remained busy and I hope you have taken up the virtual Easter Egg hunt on the website and the other activities you can join in online from home. Darren Everett is also regularly keeping us up to date with golfing matters and John Parr and his team are looking after our fabulous golf course, which will be in great condition when we are able to start playing again. I would also like to pay tribute to Chris Jones who has masterminded the shutdown, and is still at the helm coordinating our very able management team, Irene Gilbert and Sam Bennett (Membership), Steve Firmstone (Premises and maintenance), Martyn Walker (Security and IT), Hagit Damary (Accounts), and Harriet Patchett, (Events). In this last respect, we have recently taken some bookings for Christmas, which just goes to show that a future is firmly awaiting us!

I hope you are all enjoying this rather unprecedented Easter weekend and I will issue further updates in due course. In the meantime, please stay safe and well.

Kind regards.

Will Gannon.
Chairman.

 

UPDATE WEDNESDAY 1ST APRIL

We’re missing you!
Dear Member,

I hope that you are keeping well in the safety of your homes. As a team, we are in regular contact with each other, checking in from a ‘well-being’ point of view, as well as a ‘work’ point of view, with many being very busy behind the scenes. Rest assured, we are taking good care of the club both in administration and security.

Thank you to everyone who continues to support the club, whether by renewing memberships, or simply by the kind words you have shared with us. We are also lucky to have a long-standing team, whose commitment is beyond that of ‘just a job’; it’s about the future of the club.

If you do want to renew your membership by paying your annual subscription now (on the basis of the closure time being added to next year’s membership, as explained by our Chairman last week) you are still able to do so by contacting our Front of House Manager, Sam, info@exetergcc.co.uk.

For those who have renewed by the end of April, your Bring A Friend For Free credit will be postponed until we re-open – you won’t miss out on this!

Whilst we are facilitating the government support to retain those team members, unable to work while the club is closed, so they are ready to re-start work when we re-open, we also have a core team who are still working from home or on the golf course to keep the essentials ticking along. Therefore, we are always available via email or social media.

Please keep checking social media for posts from our team, which will also appear on the following website pages. Over the next couple of weeks, we will add ideas, tips, recipes and updates to help support you while we are apart.

RECIPES AT HOME
WORKOUTS AT HOME
GOLF AT HOME
SPA AT HOME

Please also take full advantage of our free access to the Les Mills on demand classes – more classes coming today. There is everything from high intensity cardio classes to yoga based classes and even special, fun classes for children – we urge you to give these a go to help keep you moving and have some fun.

We would love to see what you’re up to – tag us in photos and videos of your cooking creations, your work-outs at home or practicing your serve or swing.

Whilst this wasn’t the way we had hoped to start our 125th anniversary year, we are determined to make sure we’re ready to get things moving as soon as we can resume business as usual.

Kindest regards,

Chris Jones
General Manager

 

UPDATE MONDAY 23RD MARCH

I can’t believe that only five days have passed since I sent out my last update to the membership regarding the Covid-19 crisis – it seems like five weeks! At that stage we predicted that bars and restaurants would need to close and the government announcement followed on Friday, which we immediately adhered to.

On Saturday morning, members of the Board and Management met to discuss ongoing strategy, which at that stage was based on the current government guidelines of continuing to exercise responsibly and to be outdoors, all part of looking after our mental well-being. We planned how this could be safely introduced for both staff and members and I asked Chris Jones to send out the member update, which he did on Saturday evening. This involved a huge amount of work by our Management team and I am very grateful to them, as we should all be.

Yesterday heralded a distinct change in Government advice, with the emphasis changing to a “stay at home” policy and ensuring that everyone complied with the social distancing rules. As a result of this, the Board have decided to close all the Club facilities as of today, until further notice. My meeting this morning with other Directors and staff has put this in motion and our plans to keep open the golf course and other outdoor activities have been shelved. I think we would have been forced to close in any event, and we again feel we need to be ahead of the game, so we can help end this crisis as soon as possible.

I am sure lots of you will have queries about the future. Please send these through in the normal way, but please bear with us if the reply takes a little while. What I can assure everyone is that all subscriptions covering any period since our closure last Friday will be credited towards next year’s membership fees. Thank you so much to all those who are still paying, even today!

I am sorry that we have to close, but I can assure you we will re-open in good shape as soon as possible, and we will continue to look after our loyal staff as best we can. After all their hard work, it is a shame that a few members have criticised our Management team, and I need to remind you all that it is the Board that makes the strategic decisions for the Club and the staff should not have to suffer for having to deal with the often difficult task of implementing those decisions.

Further updates will be sent as often as possible and I hope you all keep safe and well.

Kind regards.

Will Gannon.
Chairman.

 

UPDATE SATURDAY 21ST MARCH

Today has been a surreal day for the team at Exeter Golf and Country Club. Planning across departments is going on behind the scenes to achieve the best outcome for our staff and members and will continue every step of the way. I am so proud that the team is pulling together so admirably, in this crisis.

Now the dust has settled following the Prime Minister’s announcement, we are pleased to advise that we are able to open some external areas of the club at present.

SUNDAY

Whilst the club (main building, including toilets) itself is closed, the Winter Mixed Better Ball competition is going ahead. The Pro Shop will be open from 8am to 6pm – however there is now a strict ONE IN, ONE OUT policy. This was not adhered to today by golfers despite the Pro Shop’s best attempts – PLEASE adhere to this, otherwise you will not be welcome in the shop or on the course. We have deployed lifeguards to the golf course to ensure this competition can take place – they will be present from 8am to 4pm to provide any necessary first aid cover.

MONDAY

The club is closed, however the golf course will be open for golf members.

Our senior team will be on site during the day with the sole purpose of planning. The team will be implementing logistics to enable external sports areas to open whilst the entire interior of the club remains closed.

We are hoping to install temporary toilet and hand washing facilities by the white gates in the car park to enable members to use the outdoor pool, tennis courts and golf course.

FROM TUESDAY

Golf – 8am – 6pm
Only one customer at any time in the Pro Shop
Golf course maintained as normal
Open for members and their guests only
Topsham Golf Academy is closed
Distance rules apply as per previous instructions

Tennis – courts 3 to 6, open from 8am – 6pm

Outdoor Pool – lane swimming, open 8am – 6pm
Access through the white gates
Lifeguards on duty
Maximum of 6 people in the pool at any one time
Maximum of 30 minutes use per member – please be patient if you have to wait

Gym – outdoor fitness classes, 10am, 12pm and 3pm
45 minute classes – no equipment needed
Location: tennis courts 1 and 2 – access the courts by walking past the back of the Sports Bar

Events Team – the office will be open from 8am – 4pm
Direct dial is 01392 873328, email sales@exetergcc.co.uk

Reception – open 8am – 6pm, seven days a week
Telephone and email enquiries only. Club doors will be closed and locked.
The reception will not accept visits or enquiries in person.

Food & Beverage – takeaway menu from 8am – 5pm
A small selection of takeaway hot and cold food and beverages will be available from the door area of the Sports Bar. People will not be permitted to enter the bar and tables have been removed from the patio to discourage sitting and gathering. Card payments only please.

Obviously, these plans could change in response to further updates from the Government. As always we will react to those and advise accordingly of how we will move forward again.

Thank you for your ongoing support, which we are all grateful for.

Keep healthy, safe and active.

Chris Jones
General Manager

 

UPDATE FRIDAY 20TH MARCH

It is with heavy hearts that we are closing the doors this evening, knowing they will remain that way for the time being, following the announcement by the Prime Minister this afternoon.

These are unprecedented times, but we are a unique and special organisation with our people; members and staff, truly at its heart.

The entire team would like to thank every single member who has demonstrated their confidence in us and love for the club, by renewing their membership for another year – and as promised the period of closure will be added to those memberships at the end of March 2021.

We are pleased to be able to support the team due to your help, preserving their experience of the club as many have considerable longevity of service, spanning up to 40 years. Where possible, team members will be deployed into a contingency plan of maintenance works whilst the club is closed.

The golf course will remain open until tomorrow – Darren Everett will email golf members specifically with more detail.

We will ensure you are updated regularly during this period of closure, via email and social media – please take this opportunity to follow us on Facebook and Instagram, if you are not already.

Thank you for your ongoing support of Exeter Golf and Country Club. We wish you and your families good health and look forward to seeing all your familiar faces again very soon.

Chris Jones
General Manager

 

UPDATE THURSDAY 19TH MARCH

Following on from our fitness update earlier, we have a few more changes to make regarding club closing times, group coaching, fitness classes and swimming lessons.

Club closing time

It’s great to see members coming to the club for sports and fitness, however we have noticed that the vast majority are visiting during the day or early evening. Therefore, we have decided to close the club at 8pm until the situation changes further.

Tennis and Squash Group Coaching

All group coaching will be postponed from Saturday 21st March (including sessions on this day), until further notice. This includes all adult and junior sessions. There are a few exceptions for small groups for the last session of term next week. If this applies to you then your coach will be in touch.

For tennis lessons, credit will be given towards the new term for any missed sessions. Information about the new term will be sent out in due course.

Individual lessons will carry on as normal for now. If for any reason you cannot make your session then please contact your coach directly. Please keep an eye out for a full update regarding the tennis, squash and racketball sections which will be sent out this evening.

Swimming lessons

The current course of swimming lessons will finish a week earlier than planned, so the last lesson in this course will be on Sunday 22nd March.

We will credit all of next weeks’ lessons (w/c Monday 23rd March) onto the next course for those continuing their memberships. If you decide to stop your membership, we will refund you for next week’s cancelled lesson(s) when the new course of lessons start. Sorry, but if you have missed a lesson this past week, that will not be credited or refunded.

Priority booking for the new course of lessons is open now. Whilst we don’t currently have a start date for this new course, we will contact you a few weeks beforehand so you can confirm before booking opens to other members.

We recommend you check or re-book your slot now to guarantee your place, but also to benefit from the priority booking discount.

If you have already paid for the next course, your place is safe and we will contact you to confirm the date, as stated above.

Golf coaching

Individual lessons will continue as normal with safety guidelines in place.

All group coaching courses are postponed until further notice. We will advise when these will recommence as soon as we can.

On course playing lessons: The Pro Shop is offering a 4 hole playing lesson on the course, up to 3 people, for £50. The lesson will cover course management, club selection, recovery shots, sloping lies and a general game assessment. Anybody booking this offer will automatically go into a draw for one of the new Scotty Cameron Select Putters worth £349!

Contact the Pro Shop

Group exercise classes

To adhere to restrictions set by the government regarding groups, we have decided to stop running classes from Monday 23rd March until further notice.

Please keep active using the gym, the free Les Mills classes website sent earlier, the classes videos to follow soon, and joining our club on Strava for running – or walking!

We look forward to starting the classes again as soon as possible – in our newly redecorated studio and our new Spin Studio – with more classes than ever.

 

UPDATE THURSDAY 19TH MARCH: FITNESS

THANK YOU to everyone who has renewed their membership so far. Our team continues to work to keep the club open, while also preparing for the alternative, to keep moving our club forward behind the scenes – especially in this, our 125th anniversary year.

LET US HELP YOU KEEP MOVING TOO
Staying fit and active is our best way to build a strong immune system and stay healthy.

If you can’t make it to our club right now due to the Coronavirus, we have some free and easy to access options to help keep you active and working out at home. Whilst classes are usually only free for Fitness Members, we want ALL our members to try and stay as active as possible during the coming weeks – and we hope this will help.

If you’re a runner – or thinking about taking it up – join our Strava club to help motivate each other while recording your runs. Who cares about speed or distance, it’s keeping active that counts for your physical and mental health!

JOIN THE STRAVA CLUB – Club name: Exeter Golf and Country Club

YOUR FAVOURITE CLUB CLASSES ON VIDEO
Over the next few days and weeks, we will be emailing links to videos of our top fitness and yoga classes, taken by our very own Fitness Team and class instructors.
Keep checking your email for these videos which will include LBT, HIIT, HBK, Ab Blast, Dynamic Resistance, Spin, CXWORX and Family Circuits (for the garden!).

LES MILLS FREE WORKOUTS ONLINE
The fitness gurus at Les Mills have provided access to their free streaming website offering 95 workouts including BodyPump, BodyCombat, GRIT, BodyBalance, Sh’Bam, CXWORX, Barre and more…
This is a fantastic resource for our members and we’re grateful to Les Mills for providing it to share with you free of charge, for as long as the disruption from Coronavirus continues.
You can stream the workouts via iPhone, Apple TV, Android, Android TV, Fire TV, XBoxOne and Roku.

WE ARE HERE FOR YOU
Please let us know if you have any questions or any feedback about the workouts.
Contact Reception or the Fitness Team with any questions.

 

UPDATE WEDNESDAY 18TH MARCH

Important update from the Chairman

I am sure you have all welcomed the regular updates that our Management team have been circulating in respect of Covid-19, and I can assure you that we are all working extremely hard to keep our facilities open for as long as possible during these worrying and unprecedented times.

Our current thinking is that whilst the bars and restaurant may need to close at some stage, and organised sporting activities are already being cancelled, we are determined to keep the golf course and the Academy fully open, as well as the pool, the gym and the tennis/squash courts, so as to allow us all to get some exercise (and a bit of fun!) whilst adhering to the Government guidelines in terms of keeping us safe. This strategy will also allow us to keep as many of our staff as possible in full time employment.

I am extremely grateful to all those Members who have already renewed their subscriptions, as this is a Members’ Club and we all have a vested interest in ensuring that Exeter Golf and Country Club survives, not just for us, but for future generations.

For those of you who have not yet renewed, please do so if at all possible, but rest assured that if we do have to close completely for any significant period, we will not charge any of our members during this time. So, for example, if we have to close for three months, your membership fee and levy will cover a 15 month period. Similarly, if members are advised to self-isolate on the basis of health or age, this system will also apply for the period they are not able to use the facilities.

Please support the Club and renew your subscription if at all possible, as this will strengthen our overall financial position and also allow us to do our best to support our hard working staff.

Many thanks, in advance, and further regular updates will be circulated by Chris Jones and his team.

 

UPDATE TUESDAY 17TH MARCH

Here are some important changes we are making to keep our staff, members and guests as safe as possible – these will come into effect on WEDNESDAY 18th MARCH.

General Info

Card payments only – sorry but we will no longer accept cash anywhere in the club. You can pay via your member card or via contactless on debit or credit card or Apple Pay.

Bridge club has postponed until further notice.

Reception

a) Please stand behind the line marker on the floor while speaking to Reception. We want to discourage people from leaning across the desk and children from climbing on the desk by requesting that people maintain this distance while interacting with the team.

b) No class tokens will be used. Please still check in at Reception and then proceed to your class.

Members Bars and Restaurant – public health organisations agree that there is no evidence that COVID 19 can be transmitted via food. We can assure you that our kitchen teams ALWAYS maintain the highest level of hygiene requirements regarding food handling and preparation. The Bar and Waiting Team are also committed to frequent hand washing and hand sanitising regarding the preparation of drinks and serving bars and tables.

a) Menus – all menus have been removed from the Hub and Sports Bar and will be displayed at the bar instead – or you can download it to your phone here. In Wear Park, it will be given to you on arrival and then disposed of.

b) Tables – we are removing some tables to create more distance between tables in all eating areas.

c) Newspapers and magazines – will no longer be available in the Sports Bar. Please use the Free Wifi instead to access online news and reading material.

d) Remote controls – will be kept behind the bars for staff to access.

e) Cutlery – will be given to customers on ordering food at the bar – they will be wrapped in a disposable paper napkin.

f) Condiments – during this time we will provide sachets of salt, pepper and sauces in the Sports Bar and Hub. In Wear Park, reusable items will be sanitised between use.

Swimming pools – The Pool Water Treatment and Advisory Group advise that it is generally safe to go swimming – the water and chlorine will help to kill the virus, however hygiene precautions are required before and after using the pools such as showering using soap.

Swimming lessons will continue as usual. The new course of lessons is bookable now however we will advise when they will commence in the coming weeks.

a) Steam room and sauna will be closed to avoid the reduced proximity these areas impose.

b) Jacuzzi – a maximum of two people can use the jacuzzi at any time. Please manage this individually so that the lifeguards can concentrate on watching the pools rather than ensuring this limit is maintained. Please also be mindful of others who may be waiting to use the Jacuzzi.

Golf course – the course and Topsham Golf Academy remains fully open however please check with the Pro Shop regarding specific competitions.

a) Rakes have been removed from bunkers. Please use your foot or a club to smooth over footprints made

b) Please leave the flag in the hole at all times. Putts within a putters length are conceded with a shot added on to your score

c) Bins and ball washers have been decommissioned

d) Only pick up your own ball

e) Do not share equipment

f) Keep your distance – 2 metres apart

Gym and Fitness Classes – the gym and classes will remain open as usual. At present all classes except Pilates with Tessa are still running.

a) The Gym Team are repeatedly cleaning equipment throughout the day. Please use the spray and wipes to wipe equipment including screens, handles, weights and mats.

b) Please DO NOT USE personal towels to clean equipment – you must use sanitiser provided and remember to use the hand sanitiser regularly throughout your session.

c) Please bring your own mats wherever possible – for instance yoga mats.

d) Please wash your hands thoroughly BEFORE AND AFTER using the gym or a class.

e) The Les Mills Launch Day has been postponed and will now take place later, hopefully towards the summer. More information will be sent to those who have already registered.

f)  Home work-outs – the Gym Team are creating a series of Personal Training and Classes videos for home workouts, should you find yourself unable to visit the club. These will be distributed to members via email. Please ask if you would like specific information – email thegym@exetergcc.co.uk

f)  Les Mills classes – as members you will have access to free classes you can do at home – a link for this will follow tomorrow.

Rackets

a) Racket hire will be suspended until further notice.

b) James and Mike will keep you informed via email about whether events will be cancelled or postponed.

c) Codes to enter tennis courts and squash courts will not be required at this time.

Wear Park Spa

 

a) Hand sanitiser will be used by Spa Therapists and on clients before any treatment.

b) Clients must read, check and sign the declaration form before any treatment can take place.

c) Usual cancellation procedures remain in place. Please ensure you cancel your treatment with at least 24 hours notice, if needs must.

d) Sorry, but we have removed magazines from the spa – and ask that you arrive in time for your appointment and leave straight after to limit time in the relaxation area.

Please keep checking your emails as we will continue to update you regularly on any changes we’re making. 

Thank you for your ongoing support. 

 

UPDATE THURSDAY 12TH MARCH

Given the growing emergence of COVID-19 in the UK, we want to keep you up to date with the procedures we have in place to help look after our staff, members and guests.

We have a risk assessment in place which our team members are aware of and we are committed to adhering to protocols advised by the UK Government and the World Health Organisation.

Our team are fully aware of their responsibilities in ensuring the highest possible hygiene standards are maintained throughout all the areas of the club, using sanitising products wherever possible – however we need your help with this.

As with our team members, if you have returned from an affected country or have family who have, please avoid using the club for the suggested two week timescale.

We would appreciate you also taking this action should you or your family experience cold or flu like symptoms.

Within the club we ask that you use the hand-washing facilities and the hand sanitisers placed around the club.

This is especially important when using facilities with communal items such as condiments and tables in the bars, gym equipment and gym mats, lockers and of course toilet areas. Please ensure you shower thoroughly before using the pools.

Please also use tissues, disposing of them into a bin (not recycling please!) as soon as possible. Please do not leave dirty tissues for others to pick up.

It is vital that we all adhere to these individual and collective responsibilities to protect each other and continue using the sports, fitness, spa and restaurant facilities we enjoy.

If you have an event booked, please speak to our  Events Team if you have any concerns. Events are going ahead as planned, with the tight hygiene levels in place – which we expect your guests to also adhere to.

Ultimately, we are all individually responsible for limiting our impact on others during this episode – which we all hope will be as short as possible so we can continue ‘business as usual’.

Stay informed and follow the advice given by health care providers.

Thank you for your support.

More information about the virus and the measures we have in place:

 

Hygiene aware:

Wash your hands frequently with alcohol-based hand wash, or wash with soap and water.

Use hand sanitisers which we have installed round the club

Clean facilities and equipment –  our team members will ensure the facilities and equipment are cleaned throughout the day however it is vital that those using it also help with this for instance using cleaning spray after use of gym equipment and mats.

Maintain social distancing – maintain at least 2 metres (7 feet distance) between yourself and anyone who is coughing or sneezing.

Avoid physical contact with other people, e.g. shaking hands.

Avoid touching your face, especially your eyes, mouth and nose.

Use tissues and dispose of them quickly – practice respiratory hygiene. Use tissues when sneezing or coughing.  Dispose of the tissue in a bin as soon as possible.  Do not place a used tissue back in your pocket.  Wash hands with soap, or apply alcohol based hand wash.

Avoid coughing or sneezing into your hands.  If no tissue is available, cough or sneeze into your elbow.

Stay informed and follow the advice given by health care providers.

 

Travel aware:

The UK Government website page provides guidance for travellers returning from Category 1 & Category 2 countries/areas, including whether self-isolation is necessary. This guidance is likely to change daily so regularly check this website, especially before you visit the club.

 

Symptom aware:

The symptoms of Coronavirus are similar to other illnesses that are much more common, such as cold and flu.

a cough

a high temperature

shortness of breath

Note that having these symptoms does not necessarily mean you have the illness.

People with confirmed Coronavirus will need to stay in isolation away from other people until recovered.

 

Government guidance

The UK Government, NHS, and the World Health Organisation (WHO) provide useful up to date information on the Coronavirus.

The company will continue to monitor these websites, but it is recommended that staff also regularly visit these websites:

UK GOVERNMENTWORLD HEALTH ORGANISATIONNHS

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