Express and Echo Business Award Finalists

Apr 18, 2017 | Jenni Ashford

Exeter Golf and Country Club is celebrating the announcement that it has reached the finals of the Express and Echo Business Awards.

Having won at the Devon Tourism Awards and the Exeter Living Awards in 2016 and reaching this year’s finals, the club is hopeful of a win at the awards ceremony on 12th May.

Exeter Golf and Country Club is a finalist in two categories, Customer Service and Best Employer.

For both award entries, the club had to demonstrate what made the business stand out against competitors with objectives and results, examples of achievements with benchmarks and tangible successes within each category.

Chris Jones, General Manager said, “I am absolutely delighted that Exeter Golf and Country Club is a finalist in two categories at the Express and Echo Business Awards. We celebrated our 121st anniversary as a members’ club in 2016 and so it was a momentous year. We hope that the awards recognise the positive impact we have made on the city over the past century as an employer and as leisure and sports venue.

Exeter Golf and Country Club is a unique business, our members are shareholders and we are ‘not for profit’, therefore everything is reinvested into the club. The past three years have seen a turnaround in our success. The increased revenue means we can continue to improve our facilities for our members. We aren’t owned by a big, national or international company and so we are very different than many of our competitors. We make it personal. People are at the heart of all we do – our team members, club members and guests. We understand that the happiness of our team drives the happiness of our customers and hence the health of the business.”

As a business, Exeter Golf and Country Club aims to offer a retreat within the city where members or guests can enjoy time – whether it’s playing a sport, learning a sport, achieving fitness goals, relaxing with friends and family, enjoying great food and drink, celebrating occasions or meeting for business.

As an employer, the club aims to create a working environment that is fun, safe, motivational and developmental.

Chris Jones, continues, “We have many mini teams in our business and understand that only collectively as one team can we deliver a consistently exceptional experience for our customers. The club is not a purpose-built industrial unit owned by a large corporate giant. We are small, we have a unique setting with a Georgian manor house set within 120 acres of golf course, yet just minutes from the city centre and M5.  We have developed and evolved since opening our doors in 1895.

We embrace our quirkiness and ensure standards are high and a homely service creates an atmosphere welcoming to all our different ages of member and different types of visitor, from businesses to spa guests.  It’s a cliché but we’re a home-from-home for members and our close team become a family for staff.”

The club will be represented by a team of ten at the Express and Echo Business Awards Finalist evening on Friday 12th May.


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